Quality and Assurance

AA | Automobile Association

WMC has been awarded as the South Island’s 1st AA Preferred Dealership! What does this mean? The AA trusts us, our processes and our vehicles and so should you!

Text taken from the AA website, Oct 2021

MTA Assured Dealership

MTA members set the standard in New Zealand, delivering the best service and workmanship to Kiwis all around the country! We operate to strict standards and you can find them all here.

CODE OF ETHICS

MTA requires that each member:

• Provide customers with high quality and honest service.
• Work with integrity and adhere to MTA rules, bylaws and policies.
• Ensure all business activities comply with relevant environmental laws and regulations.
• Are good employers: complying with employment laws and providing training.
• Ensure all advertising is accurate and not misleading.
• Ensure all business dealings meet industry best practice.
• Always work to positively promote the interests of the MTA brand.
• Maintain accurate and proper financial and legal records and carry out all business transactions in a professional manner.
• Price goods and services fairly and avoid deceptive pricing – adhere to relevant consumer laws.
• Respond to all customer enquiries and seek to resolve any complaints.
• Provide a safe work environment: considering staff wellbeing; managing stress; providing safe facilities, equipment and protection from hazardous substances; and providing safe work practices and ensuring they are always used and adhered to.
• Proactively uphold MTA Standards and actively engage with requests by MTA to measure and maintain these standards.

CUSTOMER PROMISE

All of our members sign up to our MTA Customer Promise. It’s your guarantee of professional, fair and thorough service from your automotive professional.

JEVIC

The New Zealand Automobile Association has entered into an agreement with JEVIC to protect consumers against Odometer fraud and fully endorses the JEVIC Odometer Inspection process.

To further guarantee the highest standard of technical ability and quality assurance is maintained, JEVIC have achieved ISO/IEC 17020:2012 accreditation recognised internationally, specifically for Odometer Inspections.

The New Zealand Automobile Association fully endorses the JEVIC odometer inspection process to protect consumers against odometer fraud.

Odometer Verifications are carried out by approved JEVIC Inspectors using best-practice methodology. Passed vehicles are provided with a secure sticker on the front windscreens as confirmation of an authentic odometer reading, and a hard copy Certificate or E-certificate, which you can view at any time online.

VIA

Team WMC is a paying member of the Imported Motor Vehicle Association which is integral with government foreplanning and consultation on vehicles standards, clean car discounts and all aspects of NZ motoring.